The framework agreement for Enterprise customers. Orders reference this MSA rather than renegotiating terms. Last updated: August 2026.
This MSA governs OpenVLAN Enterprise subscriptions, professional services, and related support. Each order (a "Plan") specifies plan tier, seats, term, and pricing. The Terms of Service apply except where this MSA overrides them.
Plans run for the stated subscription term and renew for successive terms unless either party gives written notice per the notice period in the order. Prices are fixed for the initial term; renewals reflect then-current pricing with 60 days' notice.
Enterprise plans include the support response targets published on the support page, a named technical account manager, and the SLA commitments.
We warrant the service will materially conform to its documentation. For material non-conformity we repair, replace, or refund affected fees — the customer's exclusive remedy for warranty claims.
Both parties protect each other's confidential information with at least reasonable care and use it only for this agreement.
Except for breach of confidentiality, indemnification obligations, or liability that cannot be limited by law, each party's aggregate liability is capped at the fees paid or payable in the 12 months before the event. Neither party is liable for indirect or consequential damages.
Processing of personal data follows the Data Processing Agreement, incorporated here by reference.
Order-specific deviations live in the special terms, which control over this MSA for that order.
Agreements are governed by the law stated in the order's jurisdiction section.
This document is an illustrative template for a demo site and is not legal advice.